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Technical Support – FAQ

FAQ Progress: 1–4 of 4
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1
How do I submit my payment screenshot and UTR number?
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When submitting your query on the "Ask a Question" page, scan the QR code to pay via UPI, then copy the 12-digit UTR/Transaction ID into the form and upload a screenshot before clicking Submit.
2
What should I do if my payment was deducted but no Ticket ID was shown?
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Do not worry! Contact our support team immediately at support@astroqna.com or via WhatsApp with your name, phone number, and payment transaction receipt. Our team will verify and activate your ticket.
3
How can I update my birth time or query details after submission?
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Simply send an email to support@astroqna.com quoting your Ticket ID and the revised details within 6 hours of submission, and our support team will update your consultation record.
4
Is my personal data and horoscope information kept confidential?
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Yes. AstroQnA employs strict data confidentiality protocols. Your birth details, personal questions, and email address are never sold or shared with any third party.
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