Welcome to AstroQnA (“we,” “our,” or “us”). We are steadfastly committed to safeguarding your personal information, consultation records, and browsing data whenever you engage with our platform, read spiritual guides, submit inquiries, or request personalized insights.
This Privacy Policy articulates how we collect, store, utilize, and protect your information when accessing astroqna.com and associated services. By visiting or utilizing any portion of our platform, you acknowledge and agree to the data practices described herein.
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Our Privacy Pledge: We never sell, rent, or trade your personal spiritual consultation inquiries or confidential questions to marketing aggregators or third-party advertisers.
When submitting queries, creating an account, or requesting specialized consultations (Vastu, Numerology, Palmistry, Tarot), we may collect details provided directly by you:
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Full Legal Name
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Email Address
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Mobile / Phone Number
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Birth Details (DOB, Time, Place)
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City / Geographic Location
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Consultation Questions & Notes
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Payment Transaction Reference IDs
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Contact & Enquiry Messages
Please note that payment card details (Credit/Debit card numbers, CVVs, UPI PINs) are processed directly through secure, RBI-compliant payment gateways and are never stored on AstroQnA servers.
To ensure high server availability, monitor security anomalies, and enhance reader experience across devices, our systems automatically log routine diagnostic details:
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Network & Device Identity: Anonymized IP addresses, browser engine (Chrome, Safari, Firefox), device model, and operating system.
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Platform Navigation Metrics: Timestamp of access, referring pages, visited FAQ topics, duration of session, and link interactions.
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Security & Error Telemetry: Verification of captcha responses, spam submission prevention, and tracking server response latencies.
We process information strictly for legitimate service delivery, user verification, and platform improvement:
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Fulfilling Guidance Requests: Transmitting submitted birth details and query descriptions to verified astrologers and practitioners to generate customized responses.
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Order & Transaction Verification: Validating transaction IDs, query tracking, and generating status confirmations on our Track Status page.
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Communication & Support: Sending direct response notifications, replying to submitted contact enquiries, and providing customer care.
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Platform Security & Compliance: Safeguarding against malicious attacks, automated scraping, abusive form submissions, and enforcing our Terms of Service.
AstroQnA adopts multi-layered administrative, technical, and physical security measures to shield your confidential data from unauthorized disclosure, alteration, or theft:
All communication between your browser and our servers is fortified using 256-bit TLS/SSL encryption. Database records containing personal consultation details are hosted in secure server environments with restricted access protocols.
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Notice Regarding Internet Transmission: While we employ rigorous standard precautions, no internet-based transmission or server repository can be guaranteed 100% impenetrable. We urge users to safeguard their passwords and avoid sharing sensitive financial credentials in open query fields.
We employ essential session cookies and performance trackers:
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Session Authentication: Remembering your logged-in credentials so you can seamlessly review previous question tickets and consultation responses.
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User Preferences: Storing display settings, topic filters, and reading progress across FAQ categories.
You have full discretion to disable cookies through your browser settings. However, doing so may affect interactive features such as user authentication or question tracking.
We collaborate exclusively with established third-party infrastructure providers to operate our platform effectively:
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Payment Gateways (PCI-DSS Compliant)
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Secure Cloud Hosting & CDN Providers
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Transactional Email Dispatch Services
These third parties are granted access strictly to the information indispensable to perform their contracted functions and are bound by confidentiality covenants.
Depending on your jurisdiction and in alignment with digital privacy principles, you are entitled to:
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Right of Access & Portability: Request a summary copy of the personal information stored in your AstroQnA account.
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Right to Rectification: Request correction of inaccurate names, phone numbers, or birth information.
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Right to Erasure (“Right to be Forgotten”): Request the permanent deletion of your account and archived query records.
If you have questions, feedback, or data privacy requests concerning this Privacy Policy, please reach out to our dedicated support team:
